Comments on: Social Media starts conversation. Now what? http://www.imamuseum.org/blog/2009/06/18/social-media-starts-conversation-now-what/ The IMA blog is a space to discuss everything related to the Indianapolis Museum of Art. Fri, 20 Nov 2009 21:25:59 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: Emily http://www.imamuseum.org/blog/2009/06/18/social-media-starts-conversation-now-what/comment-page-1/#comment-43278 Emily Mon, 22 Jun 2009 03:37:18 +0000 http://www.imamuseum.org/blog/?p=5983#comment-43278 David, I agree, but I think the chance to explain that to ardent fans is often lost in a museum being too structured and/or didactic. I think that a museum must be flexible enough to allow for different types of relationships and also open to the opportunity to learn from all types of visitors. The type of interaction between the museum staff and the public on Facebook can be free flowing and casual, and still be built into a larger, more formal, dialogue. I think it is this duality that is currently stumping so many PR departments- and they are missing out on a conversation that gives them the greatest access and insight to their most passionate fans. David,
I agree, but I think the chance to explain that to ardent fans is often lost in a museum being too structured and/or didactic. I think that a museum must be flexible enough to allow for different types of relationships and also open to the opportunity to learn from all types of visitors. The type of interaction between the museum staff and the public on Facebook can be free flowing and casual, and still be built into a larger, more formal, dialogue. I think it is this duality that is currently stumping so many PR departments- and they are missing out on a conversation that gives them the greatest access and insight to their most passionate fans.

]]> By: David Hart http://www.imamuseum.org/blog/2009/06/18/social-media-starts-conversation-now-what/comment-page-1/#comment-43175 David Hart Sat, 20 Jun 2009 18:58:02 +0000 http://www.imamuseum.org/blog/?p=5983#comment-43175 I think the problem is also that users can post something quickly, so they expect change to happen just as swiftly. Writing something on Facebook is fast and effortless, but steering the direction of an entire organization takes a tremendous amount of time and effort, and I think that people are not (often) considering that when they decide to rant online. I think the problem is also that users can post something quickly, so they expect change to happen just as swiftly. Writing something on Facebook is fast and effortless, but steering the direction of an entire organization takes a tremendous amount of time and effort, and I think that people are not (often) considering that when they decide to rant online.

]]> By: Meg http://www.imamuseum.org/blog/2009/06/18/social-media-starts-conversation-now-what/comment-page-1/#comment-43089 Meg Fri, 19 Jun 2009 19:47:40 +0000 http://www.imamuseum.org/blog/?p=5983#comment-43089 Great post, Emily! I think it's important for all to understand the critical distinction between presence and engagement in a community (both online and off). Great post, Emily! I think it’s important for all to understand the critical distinction between presence and engagement in a community (both online and off).

]]> By: Will Cary http://www.imamuseum.org/blog/2009/06/18/social-media-starts-conversation-now-what/comment-page-1/#comment-43079 Will Cary Fri, 19 Jun 2009 17:59:41 +0000 http://www.imamuseum.org/blog/?p=5983#comment-43079 Very well-put, Emily! -Will Very well-put, Emily!

-Will

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