After hearing the 2012 Super Bowl would be held in Indianapolis, we all were very excited!
The IMA is getting into the spirit by positioning 4 and 6 of Robert Indiana’s Numbers together on the 2nd floor, near the Welcome Desk. You can also check out one of the Super Cars (for the Carolina Panthers) near the entrance, outside the IMA’s retail store.
As Visitor Services Manager, I wanted to make sure we were prepared with as much information as possible for this huge event. One activity that we participated in was Super Service Training, which was set up to prepare our team with valuable tools and resources needed before the Super Bowl (and ensuing crowds) got underway. We had an amazing time with our trainers! We played games, learned the history of the city, and absorbed valuable information that all customer service associates need to do their job at the highest level. After completing the training, all of us received our own “Super Service Pin” and certificate, pictured below. We will wear these with pride!
Come by and see us, and happy Super Bowl!
Filed under: IMA Staff