Customer Service

For customer service or to place an order from the online Museum Store, please call 317-923-1331 (ext. 281).

Please Note: Merchandise available online may not be available for sale in the Museum Store.

Contact Us

  • Museum Store Phone: 317-923-1331 (ext. 281)
  • Email: shop@imamuseum.org
  • Fax: (317) 955-2331

Sales Tax

Appropriate state sales tax will be added to all orders which ship to an address in Indiana. We are unable to process tax exempt orders online.

Shipping

HOLIDAY SHIPPING SCHEDULE

For delivery by December 24 of in-stock merchandise to most U.S. zip codes
Express shipping: order by 1 pm, Monday, December 22nd

If you have any questions about holiday shipping, please feel free to contact us.

  • Shipping and Handling rates are based on the total dollar value of the order, for each address shipped.
  • Standard Shipping is available on in-stock orders within the continental United States. Please allow 6-10 business days for delivery or most in stock merchandise. You will be notified of any shipping delays. As always, all shipping charges are calculated after discounts and before sales tax.
  • Orders will be shipped via UPS.
  • Express Shipping is available on most items for an additional $12.00 per shipping address. In-stock merchandise ordered Monday-Friday by noon ET will be delivered in three business days. Express orders placed after noon ET on Friday through Sunday may take 1-2 additional business days to arrive. Express shipping is not available for drop-shipped merchandise or furniture.
  • Restrictions - currently we do not ship to the following:
    • Countries outside of the United States
    • P.O. Boxes
    • APO or FPO boxes
  • Shipping Charges
      Merchandise Total      Standard Shipping          Express Shipping
      $30.00 and under           $8.95                                $20.95
      $30.01 - $50.00               $9.95                                $21.95
      $50.01 - $75.00               $10.95                              $22.95    
      $75.01 - $100.00             $12.95                              $24.95
      $100.01 - $150.00           $14.95                              $26.95
      $150.01 - $200.00           $18.95                              $30.95
      $200.01 - $400.00           $25.00                              $37.00
      $400.01 - $600.00           $45.00                              $57.00

Returns

Your satisfaction is our goal. Please inspect your order upon delivery. If you are not completely satisfied with your purchase, please return it within 60 days for an exchange, a credit towards another purchase or a refund. Please note that the item returned must be in its original packaging and in sell-able condition. If your merchandise arrives damaged, please contact us immediately. Our phone number is 317-923-1331 (ext. 281).

You may return an online order to our store located at:

The Indianapolis Museum of Art
IMA Store - Ecommerce Returns Processing
4000 Michigan Road
Indianapolis, IN 46208