Customer Service

For customer service or to place an order from the online Museum Store, please call 317-923-1331 (ext. 281).

Please Note: Merchandise available online may not be available for sale in the Museum Store.

Contact Us

  • Museum Store Phone: 317-923-1331 (ext. 281)
  • Email: shop@imamuseum.org
  • Fax: (317) 955-2331

Sales Tax

Appropriate state sales tax will be added to all orders which ship to an address in Indiana. We are unable to process tax exempt orders online.

Shipping

  • Shipping and Handling rates are based on the total dollar value of the order, for each address shipped.
  • Standard Shipping is available on in-stock orders within the continental United States. Please allow 6-10 business days for delivery or most in stock merchandise. You will be notified of any shipping delays. As always, all shipping charges are calculated after discounts and before sales tax.
  • Orders will be shipped via UPS.
  • Express Shipping is available on most items for an additional $12.00 per shipping address. In-stock merchandise ordered Monday-Friday by noon ET will be delivered in three business days. Express orders placed after noon ET on Friday through Sunday may take 1-2 additional business days to arrive. Express shipping is not available for drop-shipped merchandise or furniture.
  • Restrictions - currently we do not ship to the following:
    • Countries outside of the United States
    • P.O. Boxes
    • APO or FPO boxes
  • Shipping Charges
      Merchandise Total      Standard Shipping          Express Shipping
      $30.00 and under           $8.95                                $20.95
      $30.01 - $50.00               $9.95                                $21.95
      $50.01 - $75.00               $10.95                              $22.95    
      $75.01 - $100.00             $12.95                              $24.95
      $100.01 - $150.00           $14.95                              $26.95
      $150.01 - $200.00           $18.95                              $30.95
      $200.01 - $400.00           $25.00                              $37.00
      $400.01 - $600.00           $45.00                              $57.00

Returns

Your satisfaction is our goal. Please inspect your order upon delivery. If you are not completely satisfied with your purchase, please return it within 60 days for an exchange, a credit towards another purchase or a refund. Please note that the item returned must be in its original packaging and in sell-able condition. If your merchandise arrives damaged, please contact us immediately. Our phone number is 317-923-1331 (ext. 281).

You may return an online order to our store located at:

The Indianapolis Museum of Art
IMA Store - Ecommerce Returns Processing
4000 Michigan Road
Indianapolis, IN 46208