Things to Know
We love to see visitors having a great time at the IMA! To help make sure your visit is outstanding, we’ve compiled this list of tips and other helpful information. But if you should have a question or concern about anything, please feel free to talk to one of our knowledgeable Guest Services staff members.
Our admission policy has changed. Here’s the top 10 things you need to know.
When you arrive:
- Are you carrying a backpack, umbrella, shopping bag, or any bag bigger than 11 x 15 x 6 inches? Please read our bag policy to determine if your bag is allowed. Stow your bags and packages in our lockers on Floor 1.
- Check in at the Guest Services Desk on Floor 1 to purchase tickets for special exhibitions, memberships, pick up Museum Maps, and find out about activities and tours for the day.
During your visit
- Please do not touch the art! Even the lightest touch can damage a work of art (Your great-great-grandchildren will thank you.)
- Please keep an arm’s length distance from any unprotected artwork.
- We do not allow food, drink or chewing gum in the galleries. We do have drinking fountains on all floors.
- Non-flash photography is permitted for personal, noncommercial use except where noted. When taking photos, please maintain an arm’s length distance from the artwork and do not position your camera or mobile device over any artwork. Flash photography, videography and the use of tripods are not permitted. More detailed information about photography can be found on our Photography Policies page.
- Feel free to text, tweet or listen to audio tours during your visit. For the best service, connect to our free Wi-Fi during your visit. Remember to tag @imamuseum on social media so we can enjoy your visit along with you. We may even share it!
- As a courtesy to other visitors, we ask that you please set your phone to vibrate and take all calls outside of the galleries.
- We love kids and kids love the IMA! Strollers are available to borrow on Floor 1, as are Family Restrooms and a mother’s nursing room. Breastfeeding is allowed in the galleries, but bottle feeding is not allowed, as bottled liquids are restricted from the galleries. Parents wishing to bottle feed can do so in Pulliam Great Hall, Members Lounge, Star Studio or The Davis Lab on the 2nd Floor or the mother’s nursing room, the café, or either of the lounge spaces on the 1st floor. Please note that we do not allow child harnesses / leashes in the galleries. Visit our Family Visits pages for tips on visiting with children.
- The IMA welcomes all visitors and strives to be accessible to everyone. Visit our Accessibility page for more information.
- Try out one of our new gallery chairs and enjoy a longer look at the vivid colors of Monet or the iconic brushstrokes of van Gogh. We are excited to offer a new pilot program featuring accessible seating throughout our American & European galleries. The seating, gifted to the IMA by docent Marian Pettengill, offers a new way to view your favorite artwork.
- Feeling inspired by the art? Feel free to sketch with pencil in notebooks 11 x 14 inches or smaller. Colored pencils and ink pens are not allowed in the galleries, except in designated areas. You can read our Sketching Policy here.
- Have you lost something? Check with our Welcome Desk to see if your item may have been turned in or call 317-923-1331 ext. 175.
- No guns, knives, or weapons are allowed on the premises.
- Wi-Fi is free throughout the Museum.
- Coat check is available free of charge on Floor 1.
- A public phone (local calls only) is available free of charge on Floor 1.
- Lockers (refundable cost of 25 cents) are located on Floor 1.
- Drinking fountains are on all gallery levels, on Floor 1 and at both entrances to Deer Zink Special Events Pavilion.
- The first aid room is located on Floor 1 (inquire with a security officer or front desk staff member for access).
- Bike racks are located in the underground and surface parking lots and on both sides of the Waller Bridge next to the Canal Towpath.
- Complimentary indoor stroller(s) are available at coat check on Floor 1.
- Complimentary indoor wheelchairs and rollators are available at coat check on Floor 1.
- Family restrooms are located on Floor 1.
- A nursing mother’s room is located on Floor 1 near the cafe. The room is unlocked during Museum hours and can be accessed at will.
Outdoor Mobility Options: For outdoor use only
- Outdoor manual wheelchairs and double strollers are available for rent on a first-come, first-served basis from the Guest Services desk on floor 1.
- We do not accept reservations for wheelchairs.
- Rental prices are below and require a current driver’s license or IMA member card to leave at the Guest Services desk.
- Please note that on busy days (holidays, special events and summer weekends) outdoor mobile devices rent out quickly and may not be available; it may be wise to make other arrangements.
- You are welcome to bring your own manual wheelchair, motorized wheelchair or electric mobility scooter to use in the IMA Gardens.
- Double strollers: $7/day
- Wheelchairs: $10/day
- Scooters: $25/day
- Guests are required to wear and show wristbands or tickets when issued.
- For the safety of all visitors, running inside of the Museum is strictly prohibited.
- Offensive, abusive or threatening behavior or conduct, whether written, verbal or physical will not be tolerated. Behavior toward IMA guests or employees that create an intimidating, hostile or unsafe environment is strictly prohibited.
- We are committed to providing an exceptional experience for all our guests on campus. Please observe museum guidelines and refrain from disruptive or unruly behavior. Guests not observing guidelines will be asked to leave the campus.
- Pets are not allowed in the Museum or Gardens. Guests who rely on service animals or who train service animals may bring them into the Museum and must comply with the provisions outlined in our Service Dog Policy.
- Leashed dogs are allowed at The Virginia B. Fairbanks Art & Nature Park: 100 Acres.
- Guest will clean up after their Service Animal and dispose of any waste in a marked trash receptacle.
- Please do not leave your dog in your car when visiting the IMA.
- Photography must be conducted without disruption to Museum operations or limitation to the accessibility of exhibitions, entrances/exits, doorways, and high traffic areas.
- To help us preserve the outdoor sculptures, entering, climbing, or standing on any water features or fountains is prohibited; do not climb, lean or sit on any artworks. Do not place props or equipment on the sculptures.
- Flash photography, tripods, monopods (including selfie sticks), and other photographic equipment are not permitted in the galleries, Lilly House or Miller House.
- Photography is permitted for private, noncommercial use only. Photographs may not be published, sold, reproduced, distributed, or otherwise commercially exploited in any manner.
- Unless otherwise noted, photography of temporary exhibition or borrowed works of art is not permitted.
- If you are a professional photographer wishing to shoot on the Museum campus, please secure an annual or daily photography pass.
- More detailed information about photography can be found on our Photography Policies page.
Sketching in the galleries
- Visitors are welcome to sketch in the IMA galleries using a pencil. Paper or sketchbooks should not exceed 11 x 14 inches.
- We ask that individuals be considerate of the flow of visitor traffic through the galleries while sketching. Please note that the Sketching Policy may be adjusted as necessary, such as during periods of high attendance in the galleries, or with regard to special exhibition policies. Individuals may be subject to further direction from IMA Security staff.
- If you are interested in copying artworks or sketching in other media, please contact the Audience Engagement Department at 317-923-1331 ext. 206. If you are interested in bringing a class or group to copy or sketch in the galleries, please contact the Audience Engagement Department at 317-923-1331 ext. 218.
- Bags larger than 11"x15"x6" are not permitted in the galleries. Large bags must be checked in coat check or stored in a locker.